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If your product was damaged during the transport we will do everything within our reach to try to replace it. For that, you must regard the following steps: 1st - If after receiving the product you detect that it is somehow damaged, you should keep all the parts of the product and put them in the package it came in, contacting us immediately at the e-mail customerservice@verytypical.com supplying the following data: - Name and e-mail Address through which you went shopping; - Digital receipt; - Phone and/or e-mail contact; - Returning reason; 2nd - our Customer Service, will answer to inform you about the required elements to proceed to the return of the product in its original package, without any costs. Important: Remember that you only have 15 workdays, starting from the date of reception of the order, to proceed to its return. 3rd - After receiving the product in our facilities and after verifying its conditions, Verytypical guarantees the return of your money (excluding transport fees) in the maximum period of 15 workdays, counting from the day the product arrived at our warehouses. We will then send you the amount through bank transfer or another process.
If any product has been sent mistakenly in the place of another, you should follow the 3 steps described above and you will be, in this case, reimbursed of the sending fees. If you need any further explanation or if you want to place any doubt, send your questions to the e-mail customerservice@verytypical.com |
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